Merced Systems is the leading developer of sales performance management and service performance management software, providing solutions that are proven to increase sales effectiveness and customer experience. Merced Systems uniquely delivers a family of performance management products, each of which offers best in class functionality, and when deployed together, provide a powerful solution for sales and service transformation.

The company’s core products, Merced Performance Suite, Merced Incentive Compensation Management and Merced Intelligence have been deployed to over 600,000 end users in some of the world’s largest and most demanding organizations. Founded in 2001, Merced Systems is headquartered in Redwood Shores, CA with regional offices across the United States, UK and Canada. The company has grown and been profitable (GAAP basis) for seven straight years. In 2009, Merced was ranked in the top 100 of the fastest growing software companies in the US.

Corporate Overview

Merced Systems Corporate Overview - Download

Mission

To help companies dramatically improve their customer acquisition, loyalty and life-time value by developing domain-specific performance management applications that drive sales effectiveness and service excellence.

Strategy

• Excel as the market innovator and leader
• Domain focus on sales and service operations
• Deliver a full complement of integrated products and services
• Solve the complex needs of large enterprises around the world
• Service customers globally
  

The Merced Difference:

Merced Systems’ customers experience substantial impact from their performance management projects because Merced’s offerings are deep in their respective categories and broadly cover more sectors of performance management then alternatives. Merced offers:

• Domain Specific Applications built specifically for performance management and with specific features needed for sales and service functions
• A family of integrated applications for analytics, to incentives, to frontline performance management, to monitoring, that work together in a closed loop process for greater business impact
• Solutions across sales and service functions to align the entire customer facing organization for maximum results
• Expert consulting and professional services