Merced Systems Hosts Seminar in Sydney to Discuss Emerging Trends in Customer Interaction
Attendees learn how customer service organisations are improving customer experience and generating additional revenue by focusing on business execution.
Redwood Shores, Calif. and Sydney, Australia — June 2, 2011 — Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced it is co-hosting a seminar today in Sydney, Australia with Accenture Consulting, a leading global management consulting, technology services and outsourcing company, featuring insights from the former CIO of T-Mobile and Dish Networks. Titled “Transforming Your Contact Center into a Strategic Asset: Lessons from T-Mobile’s experience developing a world class call center environment,” attendees will learn how T-Mobile, Dish Networks, and world class financial institutions are addressing emerging trends in Customer Interaction such as the proliferation of Smart Mobile Devices, the rise of Social Computing and the explosion of data, to help drive revenue, improve customer satisfaction, and provide a superior customer experience.
Rob Strickland, former T-Mobile and Dish Networks CIO, will present examples of how these leading customer service organisations improved customer experience and drove additional revenue by focusing on business execution and improving Contact Center On Boarding, Agent segmentation and Agent Coaching.
Merced Systems’ award-winning technology has proven to increase sales and customer loyalty for Global 2000 companies. With more than 140 customers and 800,000 sales and service users, supporting millions of customers worldwide, Merced Systems solutions are deployed in more than 20 countries.
Accenture and Merced have successfully partnered to drive results by improving business execution of customer facing organisations. In addition to large telcos and financial institutions across APAC, they have worked with some of the world’s leading organisations including Telefonica, Bell Canada, Kaiser Permanente, Cigna, DirecTV, Sprint, T-Mobile, Toronto Dominion Bank, ING DIRECT USA, and Dell.
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About Merced Systems
Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems’ performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced System’ award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com.
About Accenture
Accenture is a global management consulting, technology services and outsourcing company with more than 215,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. For more than 30 years, Accenture has worked with the most successful public and private sector organisations in Australia, and has offices in Brisbane, Canberra, Melbourne, Perth and Sydney.
www.accenture.com/australia
Media Contact For Merced Systems
Joscelyn Zell
Goodman Communications, Inc.
(503) 260-1169
joscelyn@gcipr.com
