Merced Systems Demonstrates Service Performance Management Solution at 12th Annual Call Center Week
Company showcases powerful solutions for improving service team performance, increasing call center efficiencies and providing superior customer service in booth 10TT this week in Las Vegas, NV
Redwood Shores, Calif. — June 15, 2011 — Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced it is showcasing its Service and Sales Performance Management solutions this week at the 12th Annual Call Center Week conference in booth 10TT at the Planet Hollywood Resort & Casino in Las Vegas, NV.
Merced Systems’ award-winning technology has proven to increase sales and customer loyalty for Global 2000 companies such as Nationwide, ING DIRECT USA, and Sprint. With more than 140 customers and 800,000 sales and service users, supporting millions of customers worldwide, Merced Systems solutions are deployed in more than 20 countries.
Merced Systems’ Performance Management solutions allow operations to generate accurate performance metrics, compare them to dynamic and relevant goals, and then leverage this information for improvement the customer can recognize. This includes better frontline agent knowledge and impact, and processes that align with customer-facing goals.
Merced Systems’ Performance Management solutions include advanced analytics and reporting, incentive compensation management, coaching, mobile access to data, and other performance execution applications, enabling service and sales organizations to improve customer interactions, lower costs, increase selling productivity, and grow revenue.
“Merced Systems is excited to be participating at Call Center Week this week and showing attendees how our solutions can help their organizations accelerate the performance of their service departments, the core hub for generating customer satisfaction, as well as driving new sources of revenue,” said Mark Selcow, president of Merced Systems. “Our solutions have proven to help companies achieve results that map directly to the bottom line, and we look forward to helping other businesses achieve the same benefits.”
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About Merced Systems
Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems’ performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced System’ award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide.
Media Contact For Merced Systems
Joscelyn Zell
Goodman Communications, Inc.
(503) 260-1169
joscelyn@gcipr.com
