Merced Systems Sponsors Asia Pacific Contact Centre Association Leaders EXPO 2011
Discusses Impact of Performance Management Solutions on Customer Satisfaction
Redwood Shores Calif. and Hong Kong — Tuesday, Nov 22, 2011 — Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced it is sponsoring the Asia Pacific Contact Centre Association Leaders (APCCAL) EXPO 2011, 24 November, 2011. Held in Hong Kong, Merced Systems’ Varma Vegesana will deliver a presentation titled “Customer Satisfaction through Performance Management” and will show attendees how they can maximize the effectiveness of their call centre using Service Performance Management solutions.
Merced Systems’ award-winning technology has proven to increase sales and customer loyalty for Global 2000 companies, including key leaders in Asia such as a leading global financial services firm, Dell, Sprint and one of the world’s largest credit card issuers. Merced Systems recently announced the opening of three new subsidiary offices to accommodate growing momentum in the region, including Sydney, Hong Kong and Singapore.
Merced Systems’ Performance Management solutions allow operations to generate accurate performance metrics, compare them to dynamic and relevant goals, and then leverage this information for improvement the customer can recognize. This includes better frontline agent knowledge and impact, and processes that align with customer-facing goals.
“Merced Systems is honored to sponsor the APCCAL Expo and show how our solutions can help companies in Asia increase the effectiveness of their service organizations,” said Mark Selcow, president of Merced Systems. “Our solutions have proven to help companies improve performance, and we are dedicated to helping other businesses in Asia achieve the same benefits.”
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About Merced Systems
Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems’ performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced Systems’ award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com.
Media Contact For Merced Systems
Joscelyn Zell
Goodman Communications, Inc.
joscelyn@gcipr.com
