Merced Systems Goes Global....in Hong Kong
Posted by: Gadi Bashvitz on Sep 14, 2011
In this, the second edition of “Merced goes Global” we’ll start discussing our activities in Asia Pacific. I am writing this blog entry from my hotel room in Hong Kong.
I wish that this was my view from the hotel, it is actually the view from a client we visited earlier this week.
The Merced office in Hong Kong was the first office we opened earlier this year. We have both Sales and technical people in Hong Kong and it is the HQ for our North APAC operations, and covers: Hong Kong, China, Taiwan, Japan and Korea.
Our office is in the Entertainment building in Central HK and is easily accessible from anywhere in HK. It also has a pretty good view of the bay and other famous HK landmarks.
Throughout 2011 we have been making significant progress working with a number customers and prospects on both Sales Performance Management (Incentive Compensation Management) projects and Service Performance Management implementations in the region.
Earlier this week we presented at the Hong Kong CIO Summit where the key topics were the proliferation of data, social and mobile in large organizations customer facing organizations.
We discussed the necessity of implementing Business Execution solutions across the front-line operations for these organizations in order to better manage customer experience, profitability and drive operational efficiency. People who participated in the discussion included current customers including Dell and other leading organizations including Coca Cola APAC, Standard Chartered Bank, Cathay Pacific, PCCW, HSBC and others. The discussion was based on the theme of the presentation given by Rob Strickland, the previous CIO of T-Mobile and Dish Networks that was given in HK a few months ago and was followed up by a webinar titled “ Transforming Your Contact Center into a Strategic Asset” the recording of which can be found here.
I will continue updating as we make more progress in North APAC.
The next post will discuss our ASEAN and India operation headquartered in Singapore and the CXO leadership conference in Singapore which Merced sponsored on September 9, 2011.
BTW, this is how I looked as the courier, bringing all the printed material and posters for the event from Hong Kong to Singapore. Pretty bad for a guy who has perfected the art of spending 3 weeks on the road with no more than a 15 pound trolly…
---------------------------------
Author: Gadi Bashvitz
Gadi Bashvitz is Merced’s VP for Asia Pacific and Latin America, he has been with Merced for almost five years and held multiple senior positions in Product Management, Product Marketing, Business Development and Sales.