Posted by: Aparna Fernandes
on Feb 16, 2011
This entry is part three of three on the topic of “How to drive End User Adoption & Success with your brand new Performance Management Solution?” In my previous posts, I introduced Essentials, then for parts 2, 3 and 4 I spoke of “Communication, Education and Daily DNA.” Today, I will introduce essentials 5-7:
5. Now that everyone is bought into the solution how do we sustain the success?
The biggest failures in this space come from not having a focused center of competency. Who will have fire in their belly for performance management beyond the launch? Who will drive adoption, continue to educate, course correct, evolve the model and drive ROI via this solution? Every country, enterprise, business group, needs a focused group of people who will own the cause. You need one too - Glue that binds all to the original vision and continues to evolve it.
6. Carrot or Stick?
Stick – Top-Down Accountability. I will likely adopt the solution if my manger is adopting it. My manager is likely to adopt it if his/her Director is adopting it….”Lead by Example”! If I see the rigor, focus and accountability around this solution “Top- Down” – I know I am being held accountable to my results via this solution. I will be using it!
7. Carrot or Stick?
Carrot – There is a lot going on in our worlds - reward individuals for trying and attempting change! Reward for small steps towards the bigger whole, reward people for behaviors not just numbers. The key is in ensuring that reward is not a one-time thing, for the launch only. Instead it is a well thought out, comprehensive recognition program designed for sustained improvement beyond the launch. Rewards don’t always have to be monetary, but must be meaningful. People like to be appreciated, reward them for adopting new things. Don’t believe the old saying “you can’t teach an old dog new tricks.”
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Author: Aparna Fernandes
Aparna Fernandes is Sr. Director, Customer Success with Merced Systems. She has more than a decade of experience in fields of performance management, reporting, and strategic planning across various industries, with key focus on developing models for sustained success & business impact with SSPM solutions. She can be reached at aparna.fernandes@mercedsystems.com.
