Featured Speaker: Peggy Peterson, Manager of Leadership Effectiveness and Performance Coaching for Sprint
In today’s business world, call centers are no longer simply a phone line for problem resolution. The next-generation call center is the epicenter for all customer-focused service, responsible for generating revenue through proactive service and consultative selling.
Watch this recording to learn how coaching can be the catalyst for transforming call center performance.
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Webinar Replay: Transforming Your Contact Center into a Strategic Asset
Lessons from T-Mobile's experience developing a world class call center operation.
Join Merced Systems and Rob Strickland, former T-Mobile and Dish Networks CIO, to learn how world class telecommunications, insurance, financial, travel and retail institutions are addressing emerging trends in Customer Interaction, such as the proliferation of Smart Mobile Devices, the rise of Social Computing and the explosion of data, to help drive revenue, improve customer satisfaction, and provide a superior customer experience.
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