How to drive End User Adoption & Success with your brand new Performance Management Solution? (Part One of Three)
So, you’ve rolled out a performance management system but after an initial spike, usage starts to drop and productivity is not improving. You wonder, why?
Has System Adoption been an afterthought?
Myth – “I can start to think about system adoption once I have launched my system!”
This kind of thinking is akin to swinging too late at a fastball you knew was coming. Time it right and you can hit a homerun!
ROI impact will automatically come once I have launched the new tool?
….Only if the launch has been successful in making this system & Performance Management part of your daily DNA – not ‘that extra thing’ to do.
How to make a system “a solution”?
It is as much science as it is art. It is a science, because of the straightforward logical thought process that can be applied in this space; it is an art because it involves people and important words like culture transformation!
So where do you start? Start with the end in mind! - Plan your Launch with End-User Adoption in mind.
7 Essentials for Success…..
1. The System will be accepted by users if it promotes the “What’s in it for me?”
The new system content needs to be relevant, accurate and complete. If it includes Key performance indicators users are incentivized/ paid on, they are more likely to go there and use it. If the data is reliable and trustworthy, they are also likely to go there. And if it has everything important in one place, they are even more likely to go there.
Finally, if you take away all other alternate sources of the same data/content – they will surely go there! I know a friend who once turned down the most prime location for her coffee shop business because they would not guarantee her the “non-compete” clause in her contract. In other words, they would allow a competitive coffee shop to exist right next to her business in the same strip mall. Odds are her user base would be split in half before she even had a chance! I think you get the point….
Read my next entry when I share Essentials 2 – 4.
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Author: Aparna Fernandes
Aparna Fernandes is Sr. Director, Customer Success with Merced Systems. She has more than a decade of experience in fields of performance management, reporting, and strategic planning across various industries, with key focus on developing models for sustained success & business impact with SSPM solutions. She can be reached at aparna.fernandes@mercedsystems.com.