How to drive End User Adoption & Success with your brand new Performance Management Solution? (Part Two of Three)
This entry is part two of three on the topic of “How to drive End User Adoption & Success with your brand new Performance Management Solution?” In my previous post, I introduced the first of seven essentials for adoption success which states that the System will be accepted by users if it promotes the “What’s in it for me?” Today, I will introduce essentials 2-4:
2. The system will be accepted if you explain to me why it is important? Once again, make it simple & tell me “What’s in it for me? Translate for me how it helps me achieve my goals?
Communication is highly underrated, and often poorly executed! Be organized, plan methodically & clearly determine who is the audience, what kind of communication is needed to them about this solution, what should the vehicle of this communication be, when should it go out to them? The more informed I have about the new system, the more personalized the message is to me, the more I feel part of the process, the more likely I am to use the system!
3. If I am thoroughly educated on the solution, I am more likely to use it in the way you intended for me to use it!
Yes I want to be trained on the product, but I also want to be trained on the concept of Performance Management. The system is vehicle for Performance Management, but if I don’t understand what Performance Management really means, to me, in my world, how am I supposed to apply it, via this system to appropriately to drive results? Training around not just the ‘How’ but also the ‘What’ will make me a well educated, effective user!
4. If it is not an additional burden in my day – I am more likely to use it! Weave the usage of the system, and adherence of performance management into my daily fabric. Help me create daily rituals that this solution is part and parcel of. Help make performance management a ‘mindset’ not an extra process: where this is THE way I conduct myself and where system references become part of my daily language! It becomes our culture!
Read my next entry when I share Essentials 5 – 7.
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Author: Aparna Fernandes
Aparna Fernandes is Sr. Director, Customer Success with Merced Systems. She has more than a decade of experience in fields of performance management, reporting, and strategic planning across various industries, with key focus on developing models for sustained success & business impact with SSPM solutions. She can be reached at aparna.fernandes@mercedsystems.com.