1. Merced Systems opens New EMEA Headquarters to Accommodate Growth
(Latest News/2010 News)

...  Media Contacts In the UK Suzanne Congdon Merced Systems +44 (0) 1344 862 900 suzanne.congdon@mercedsystems.com In the US Leigh Anne Varney Varney Business Communication ...

2. What Performance Metrics are Right for my Business? (Part Four of Four)
(MyBlog/MyBlog)

... the huge wealth of information in the contact centre to drive product development, give visibility to impending marketing issues such as declining publicity, inform legal of emerging issues and provide ...

3. Kia Motors UK Goes Live With Merced Systems to Drive Incentive Compensation Management Visibility and Accuracy
(Latest News/2010 News)

... company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com. Media Contacts In the UK Suzanne Congdon ...

4. Merced Systems Helps ING DIRECT USA Drive Increased Sales Success in the Contact Center
(Latest News/2010 News)

... Merced also announced that ING DIRECT is the recipient of its 2010 Merced Innovation Award for fulfilling a vision of comprehensive performance management throughout the company’s customer contact centers. ...

5. The World Cup through Merced’s Performance Management Eyes
(MyBlog/MyBlog)

...  Suzanne Congdon is EMEA Marketing Manager with Merced Systems.  Suzanne has over 15 years experience working for enterprise software providers delivering solutions and services to the contact centre ...

6. Merced Systems Receives 2009 Communications Solutions Product of the Year Award
(Latest News/2010 News)

... Alliance). For more information about TMC, visit www.tmcnet.com. Merced Systems Contact: Leigh Anne Varney, Varney Business Communication 415.387.7250, la@varneybusiness.com TMC Contact: ...

7. Merced Systems, Inc. Named Top Work Place in the Bay Area
(Latest News/2010 News)

... customers in more than 20 countries worldwide. For more information, contact: Leigh Anne Varney Varney Business Communication for Merced la@varneybusiness.com 415.387.7250  ...

8. Ventana Research Webinar
(Resource Library/Datasheets)

...  higher customer life time values (more up-sales and more cross-sales, lower costs to serve); transitioning the contact center to a profit center. To overcome these impediments, companies need ...

9. Ventana Research White Paper - Download
(Resource Library/Datasheets)

... customers and retaining existing customers. And to do this they must deliver superior sales and customer service while also ensuring a positive experience every time a customer contacts the company.  ...

10. Merced Systems Adds Analytics and Planning Capabilities to Sales Performance Management Solution
(Latest News/2010 News)

... For more information on Merced Systems, please visit www.mercedsystems.com.  Media Contact Leigh Anne Varney Varney Business Communication 415.387.7250 la@varneybusiness.com  ...

11. Global Leaders to Speak at Merced Annual Customer Summit for Sales and Service Performance Management
(Latest News/2010 News)

... www.mercedsystems.com. Media Contact Leigh Anne Varney, Varney Business Communication, la@varneybusiness.com, 415.387.7250  ...

12. Partner Portal
(Partners/Partners)

For questions related to your partner area, please contact XXX ...

13. Partner Portal
(Partners/Partners)

Welcome to the Merced Systems Partner Portal! Please login using the form below. To register for access, please contact lisa.walsh@mercedsystems.com Already logged in? Click here to continue to the ...

14. Merced Systems Hosts Webinar Featuring Canidium on Sales Compensation Automation
(Latest News/2010 News)

... please visit www.mercedsystems.com. Media Contact: Leigh Anne Varney, Varney Business Communication, la@varneybusiness.com, 415.387.7250 ...

15. Merced Systems Announces Strong First Quarter 2010 Results
(Latest News/2010 News)

... Contact: Leigh Anne Varney, Varney Business Communication, la@varneybusiness.com, 415.387.7250  ...

16. Merced Systems Hosts Annual Customer Summit for Sales and Service Industry Leaders
(Latest News/2010 News)

...  Media Contact Leigh Anne Varney, Varney Business Communication, la@varneybusiness.com, 415.387.7250    ...

17. What Performance Metrics are Right for my Business? (Part Two of Four)
(MyBlog/MyBlog)

... When choosing metrics and KPI's to measure performance in this tier it is imperative you give yourself a clear understanding of the following:    1. How much is every contact with the customer ...

18. Merced Systems to Enhance DIRECTV Call Center Performance
(Latest News/2010 News)

... Performance Suite to manage key performance indicators and coaching to drive behavior change across its contact center operations.  With Merced Performance Suite, DIRECTV will be able to distribute ...

19. Merced Systems Announces the Release of Merced Performance Suite Version 3.8
(Latest News/2010 News)

... 20 countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com. Media Contact: Leigh Anne Varney/Varney Business Communication, la@varneybusiness.com, ...

20. Merced Systems Receives 'Promising' Rating in Leading Analyst Firm’s Sales Incentive Compensation Management Software MarketScope Report
(Latest News/2010 News)

... in Silicon Valley and London, with major customers in 20+ countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com. For more information, contact: Leigh Anne Varney, ...