1. What is Employee Segmentation?
(MyBlog/MyBlog)

... • Solid Performers • Weak Performers • Bottom Performers Depending on the priorities of your business, whether in Sales, Productivity, or Customer Experience, the best way ...

2. Merced Systems opens New EMEA Headquarters to Accommodate Growth
(Latest News/2010 News)

... performance in sales and service is tightly linked to an organisation providing the best quality customer experience. It is great to see Merced Systems expanding to meet this market opportunity with ...

3. What Performance Metrics are Right for my Business? (Part Four of Four)
(MyBlog/MyBlog)

... -------------------------- Author: James Burr James Burr is the Business Consulting Manager with Merced Systems. He has over 7 years experience implementing Sales Performance Management systems in a broad ...

4. ING DIRECT presents an INGenious Way to Increase Performance Management
(Resource Library/Datasheets)

... focusing coaching efforts on those associates with the highest potential. Reduced variability on key metrics to ensure consistency in customer experience. Tailored coaching activities to ...

5. Merced Systems Helps ING DIRECT USA Drive Increased Sales Success in the Contact Center
(Latest News/2010 News)

... sales and customer care efficiencies in a down economy, while at the same time maintaining a high quality of interactions in their customer experience,” said Mark Selcow, president, Merced Systems.  ...

6. The World Cup through Merced’s Performance Management Eyes
(MyBlog/MyBlog)

...  Suzanne Congdon is EMEA Marketing Manager with Merced Systems.  Suzanne has over 15 years experience working for enterprise software providers delivering solutions and services to the contact centre ...

7. How to drive End User Adoption & Success with your brand new Performance Management Solution? (Part Two of Three)
(MyBlog/MyBlog)

... is Sr. Director, Customer Success with Merced Systems.  She has more than a decade of experience in fields of performance management, reporting, and strategic planning across various industries, with ...

8. Merced Systems Receives 2009 Communications Solutions Product of the Year Award
(Latest News/2010 News)

... 500 organizations with a comprehensive set of tools to increase revenues, reduce operational costs, and improve the customer experience across sales and service teams.  “Merced Systems has been recognized ...

9. What Performance Metrics are Right for my Business? (Part Three of Four)
(MyBlog/MyBlog)

... Consulting Manager with Merced Systems. He has over 7 years experience implementing Sales Performance Management systems in a broad range of industries including Telco, Finance and Automotive. He can be ...

10. Merced Systems, Inc. Named Top Work Place in the Bay Area
(Latest News/2010 News)

... work experiences for their employees.” Bay Area News Group is the No. 1 news source in the Bay Area. Its newspapers and online products reach more than 2.7 million adults over the course of one week. ...

11. Ventana Research Webinar
(Resource Library/Datasheets)

... Snow Customers crave consistency across channels and excellent experiences; and their issues resolved to their satisfaction as quickly as possible. Companies want to retain customers and achieve ...

12. Ventana Research White Paper - Download
(Resource Library/Datasheets)

... customers and retaining existing customers. And to do this they must deliver superior sales and customer service while also ensuring a positive experience every time a customer contacts the company.  ...

13. Merced Systems Adds Analytics and Planning Capabilities to Sales Performance Management Solution
(Latest News/2010 News)

... about Merced Sales Compensation Analytics and its ability to push actionable data to the sales organization," said Andrea Marrow, Sr. Financial Analyst, ConvaTec, Inc. "The user experience ...

14. How to drive End User Adoption & Success with your brand new Performance Management Solution? (Part One of Three)
(MyBlog/MyBlog)

... Fernandes is Sr. Director, Customer Success with Merced Systems.  She has more than a decade of experience in fields of performance management, reporting, and strategic planning across various industries, ...

15. Exceptions in ICM Operations: When do they help? When do they hurt?
(MyBlog/MyBlog)

... He has more than a decade of experience in translating ICM business requirements into maintainable, high-performing systems for many companies across various industries.  He can be reached at david.kelly@mercedsystems.com. ...

16. Merced Systems Announces Strong First Quarter 2010 Results
(Latest News/2010 News)

... which offers an expansive collection of automated messaging SaaS solutions. Morris joins the company with considerable experience in corporate enterprise solutions having served as vice president for ...

17. What Performance Metrics are Right for my Business? (Part Two of Four)
(MyBlog/MyBlog)

... with Merced Systems. He has over 7 years experience implementing Sales Performance Management systems in a broad range of industries including Telco, Finance and Automotive. He can be reached at james.burr@mercedsystems.com  ...

18. Merced Systems to Enhance DIRECTV Call Center Performance
(Latest News/2010 News)

... Customer Care, DIRECTV. “The software will enable us to provide our agents with the information they need to perform at the top of their game and consistently deliver a great customer experience.”  ...

19. Job Opening: MI Engineer
(General/General)

... to consensus and approval with cross-functional teams Qualifications Five to ten years of software development experience working for a commercial software companies developing complex and ...

20. Software Engineer/Senior Software Engineer (General Engineering)
(General/General)

... to fifteen years of software development experience • High proficiency in Java, JavaScript, JSP, and HTML • Familiarity with XML, JSON • Solid understanding of relational database concepts ...