Merced Systems Announces the 2008 Service to Sales Best Practice and Benchmarking Study
Study to identify operational strategies and challenges in blending service and sales environments
Redwood Shores, CA, March 5, 2008 — Merced Systems, the leader in customer operations performance management applications, announced today the launch of the Merced Systems 2008 Service to Sales Best Practice and Benchmarking Study. The study will examine current service to sales practices to help participants benchmark their transition strategies against those of other leading companies.
Focusing on three critical areas of transitioning from a service to a blended service and sales operation, the study reviews the following:
- Industry benchmarking and status of current service to sales transition programs
- Scope and challenges in making a transition to sales
- Use of supporting tools and processes
"Companies are recognizing the strategic value of transforming their service centers into revenue-generating operations," said Matt Katz, vice president of business consulting for Merced Systems. "As many organizations take steps towards this transition, it is important for an operation to understand how best to balance culture change, agent training, incentives, and many of the other elements of a typical blended service and sales environment."
To learn more about the Merced Systems 2008 Service to Sales Best Practice and Benchmarking Study, please visit the survey homepage.
About Merced Systems
Merced Systems is the leading provider of customer operations performance management systems, including enterprise class analytics, personalized dashboards, workflow, and data integration. Profitable for five consecutive years, Merced Systems' award winning products serve customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, Digital Media, and Consumer Goods. Merced Systems is based in Redwood Shores, CA. For more information on Merced Systems, please visit www.mercedsystems.com.
