Merced Systems Express Products Deliver Record Sales and Adoption in 2008
Merced Systems’ family of fast deployment products meets early success and market adoption
Redwood Shores, CA, February 10, 2009— Merced Systems, the leader in Sales and Service Performance Management, today announced record sales and adoption of Merced Call Center Express and Merced PowerCoach in 2008. Merced Systems’ award-winning family of quick-to-deploy express products, including Merced PowerCoach and Merced Call Center Express, are focused, on demand applications built to deliver rapid impact through deep industry- and function-specific capabilities.
Merced Call Center Express Editions
In 2008, Merced Systems released Aspect, Avaya, and IEX/NICE editions of Merced Call Center Express. Merced Call Center Express improves supervisor and agent performance, reduces operating costs, and improves management insight into call center performance. It does this by delivering critical best practices in monitoring and managing key call center KPIs, distributing personalized goals and performance milestones for employees, and standardizing and automating coaching activity across the organization. With a comprehensive list of pre-built data connectors to common data sources, including Aspect, Avaya, IEX/NICE, and a seamless upgrade path to full-Merced Performance Suite, customers can easily and rapidly expand the application, as well as integrate data sources from any vendor.
Key Merced Call Center Express features include:
- Pre-built data connectors for Aspect, Avaya, IEX/NICE
- Over 75 out of the box role-based reports and dashboards
- Over 250 out of the box KPIs and metrics
- Comprehensive site, team and individual goal management features
- Coaching and employee recognition pre-designed workflows
- Standard reporting and analysis tools
- Easy and rapid expansion to multiple data sources from multiple vendors
- Clear and seamless upgrade path to Merced Performance Suite, the category leading, full-featured Performance Management application
Record Sales for Merced PowerCoach
In 2008 Merced Systems also reported record Merced PowerCoach sales, including an enterprise deployment at one of the largest airlines in the world. Delivering coaching best practices including pre-built coaching session documentation, coaching follow-up tracking, activity monitoring, and a standardized recognition process, Merced PowerCoach has quickly become a strategic lever for leading organizations to improve operational performance.
Key Merced PowerCoach features include:
- Pre-built Supervisor and Agent-level coaching workflows
- Automated employee activity tracking
- Integrated Analytics and Event-Based Alerts
- Automated recognition process
- On demand, subscription-based deployment
“Merced Systems’ Express Products deliver the tools to help uncover and rapidly fix the hidden inefficiencies that prevent many sales and service organizations from achieving their full potential,” said Mark Selcow, President of Merced Systems. “Because these products can be rapidly deployed, value is quickly realized and, with our unique upgrade path, Merced Call Center Express and Merced PowerCoach customers have the flexibility they need to expand their applications and integrate data from multiple vendors at any time – allowing them to meet any current or future requirements.” To learn more about Merced Call Center Express or Merced PowerCoach, please visit the Merced Product Homepage.
About Merced
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics, reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 6 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.
