Merced Systems Hosts First Annual Customer Exchange in Atlanta
Service enterprise leaders, including Sprint and The Coca-Cola Company, convene in Atlanta, GA to share how they are growing their businesses with performance management during the economic downturn
Redwood Shores, CA, May 19, 2009 — Merced Systems, the leading provider of Sales and Service Performance Management software, today announced the kick-off of its first annual Customer Exchange, hosted this year in Atlanta, GA. Leading service and sales companies will gather to network and share how their companies are taking advantage of performance management during the economic downturn to grow their businesses – from gaining market share and increasing customer lifetime value to reducing costs and boosting customer loyalty.
The event begins with a site tour at Delta’s North American Reservation Sales Contact Center, and features case studies presented by Sprint and The Coca-Cola Company. Sprint will explore its First Contact Resolution strategy, while The Coca-Cola Company will discuss how it brings flexibility and customer service excellence to its operation through at-home agent performance management.
Attendees at the Customer Exchange include leading international companies in the Global 2000 from various industries, including banking and financial services, telecommunications, insurance, consumer products, and travel and hospitality.
“Today’s leading companies are constantly being pushed and challenged – both by customers and stockholders – to improve customer service, productivity, and sales margin, while reducing costs,” said Matt Glickman, CEO of Merced Systems. “Especially in the context of the global economic downturn, it is critical for business owners to be able to manage both their people and processes with rigor and discipline. The Customer Exchange in Atlanta is an excellent forum for our customers and other leading organizations to meet and discuss how they’ve used performance management to hone and improve certain aspects of their businesses.”
For more information on the Merced Systems Customer Exchange, please visit our event homepage.
About Merced Systems
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics, reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 6 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.
