Merced Systems Hosts Webinar Featuring Sprint
Webinar will explore how Sprint uses performance management to gain a competitive advantage
This session has now taken place - click here to view the recording.
Redwood Shores, CA, April 27, 2009 — Merced Systems, the leader in Sales and Service Performance Management software, today announced it will host a webinar featuring Lonnie Johnston, Director of Call Center Analytics for Sprint on Wednesday, April 29, 2009 at 9am Pacific.
During the webinar, Mr. Johnston will discuss Sprint’s approach to call center employee segmentation and coaching, and how, through implementing performance management best practices, Sprint has created a culture of continuous improvement. Register today and find out how Sprint is using performance management to improve customer experience and gain a competitive advantage.
About Merced Systems
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics, reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 6 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.
