Merced Systems, Inc. Receives 2008 TMC Labs Innovation Award
Merced Performance Suite Honored for Innovation
Redwood Shores, CA, September 30, 2008 — Merced Systems, Inc. announced today that Technology Marketing Corporation (TMC) has named Merced Performance Suite as a 2008 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine.
"We are excited to be recognized by TMC for our company's achievements in sales and service performance management," said Matt Glickman, CEO and co-founder of Merced Systems. "This award is a further validation that we are delivering the most comprehensive, innovative, and impactful product on the market."
Merced Performance Suite is an advanced, fully integrated performance management application designed from the ground up to turn sales and service operations into higher performing, data-driven functions. By integrating data from disparate sources, delivering advanced reports and analytics throughout the organization, and providing personalized dashboards to every employee, Merced Performance Suite increases accountability while establishing a culture of continuous improvement. With category leading coaching and process improvement tools, Merced Performance Suite also automates critical managerial activities, driving specific employee behaviors.
"Merced Systems has clearly demonstrated to the staff of TMC Labs that Merced Performance Suite is truly innovative in the CRM and contact center industries. Merced Performance Suite has made significant contributions in the advancement of this industry," said Nadji Tehrani, founder and chairman of TMC, and publisher of Customer Interaction Solutions. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
"Merced Systems deserves this great honor for creating a ground-breaking performance management solution. Merced Performance Suite has demonstrated raw innovation and offers unique features," added Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from Merced Systems as they continue to contribute to the future of the CRM and call center marketplace."
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those representing a significant contribution to the industry.
The TMC Labs 2008 Innovation Award highlights will be published in the September and October 2008 issues of Customer Interaction Solutions magazine.
About Merced Systems, Inc.
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 5 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA., with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.
