Merced Systems Partners with Ulysses Learning to Bring Best Practice Training and Processes to Sales and Service Organizations
The partnership will enable the companies to deliver a more comprehensive end-to-end coaching solution to mutual customers
Redwood Shores, CA, and Charlotte, North Carolina, May 26, 2009 — Merced Systems, the leading provider of Sales and Service Performance Management software, today announced a strategic partnership with Ulysses Learning, a global learning and performance improvement company. Together, the two companies will provide sales and service organizations with a comprehensive set of coaching and training content and process-related best practices.
Merced Systems develops and delivers Sales and Service Performance Management software, providing solutions for an operation’s customer-facing front line, including contact centers, field sales, retail sales, partner operations, back office functions, and field service groups. Merced Systems’ products solve data management and end-user behavior change problems for Global 2000 companies, and have been deployed to over 400,000 end users. From measuring key performance metrics to providing visibility into performance against goals for every employee in the operation, Merced Systems’ solutions offer supervisors, coaches, and managers with the critical fact-based information they need to drive individual improvement.
Complementing Merced Systems’ comprehensive performance management applications, Ulysses Learning helps global organizations to measurably and demonstrably improve customer service, sales and coaching performance at all points of customer contact so they can improve productivity, deliver a consistent, branded customer experience, increase revenues, and build customer loyalty. Client results are achieved by using simulation-based e-Learning intelligently blended with facilitation, coaching and performance improvement consulting.
Leveraging Ulysses’ rich coaching content from its suite of simulation-based e-Learning and related training tools, and Merced Systems’ closed-loop coaching process and performance-related workflow solutions, joint customers will be able to increase both coach and front line rep effectiveness through better next-step decision-making and follow-up activity tracking.
“Merced Systems’ performance management applications effectively complement our learning solutions enabling our clients to more quickly and dramatically improve their service and sales results and their ability to develop further their performance over time,” said Mark W. Brodsky, Ulysses Learning’s President and CEO. “We’re proud to be associated with Merced Systems because their solutions and people are of the highest caliber.”
“Our partnership with Ulysses Learning will further increase the benefit our customers receive from Merced Systems’ industry-leading coaching solutions,” said Mark Selcow, President of Merced Systems. “Ulysses not only brings deep domain knowledge and expertise to the equation, but also a successful track record of partnering with customers to achieve maximum value and optimize the coaching process.”
About Ulysses Learning:
Ulysses Learning (www.ulysseslearning.com) is the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance and is the most recognized training provider in the call center industry winning product of the year honors for the past eleven years, among other industry awards. The company is known for building Judgment@WorkTM skills – decision making and advanced interaction skills – in call centers and at all points of customer interaction throughout the organization for financial services, insurance and telecommunications leaders.
About Merced Systems
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics, reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 6 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.
