Merced Systems Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine
Merced Performance Suite and Merced Incentive Compensation Management Honored for Outstanding InnovationRedwood Shores, CA, February 3, 2009 — Merced Systems announced today that Merced Performance Suite and Merced Incentive Compensation Management, products in Merced Systems’ family of Sales and Service Performance Management solutions, have received 2008 Product of the Year Awards from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Merced Systems’ Sales and Service Performance Management solutions, including Merced Performance Suite and Merced Incentive Compensation Management help customer-facing functions become better-aligned, higher-performing, and more customer-focused operations. These functions include field sales, contact centers, retail sales, partner operations, tele-sales, field service, and back office functions.
“In today’s economic climate it is critical for enterprises to ensure their multiple customer-facing organizations are aligned, efficient, and managed for maximum productivity,” said Mark Selcow, President of Merced Systems. “Merced Systems’ Sales and Service Performance Management solutions uniquely enable these organizations to improve and better coordinate execution in order to reduce cost and grow sales.”
“I am pleased to honor Merced Systems for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Merced Systems
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 6 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.
