What makes Contact Center Express different?
- Built for Contact Centers
Based on industry best practices, Call Center Express allows organizations to easily identify and take advantage of individual performance improvement opportunities by delivering critical domain-specific features and tools, including out of the box role-based reports, dashboards, KPIs, and metrics, along with pre-designed coaching and employee recognition workflows.
- Highly Scalable
Call Center Express is built on the Merced Technology Platform - a proven and scalable performance management system with key features including metric-level security, the category-leading OLAP-OLTP reporting system, an award-winning personalization engine, and the most comprehensive forms and workflow engine available on the market. Because Merced Call Center Express is built on the same platform as Merced Systems’ Enterprise products, Call Center Express can be easily upgraded to Merced Performance Suite, providing operations with the most comprehensive and configurable performance management solution in the category.
- Fast and Easy Data Integration
Call Center Express allows contact centers to select from a comprehensive list of Merced Data Connector Packs to quickly integrate data from up to three data sources within any single deployment. Merced Data Connector Packs enable customers to integrate one telephony data source, one workforce management data source, and one custom data source into the application.
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