PowerCoach
Coaching is a highly strategic way to improve performance. Too often, however, coaching is not delivered effectively and can result in misaligned goals, variable performance, and low employee motivation.
PowerCoach enhances the effectiveness of coaching delivery and helps improve operational performance. It is a hosted, web-based coaching application designed to better manage coaching activity. The application enables best-practice coaching between Managers and front line staff across sales and service organizations, resulting in performance improvements and greater employee satisfaction. PowerCoach is the stand-alone equivalent of coaching plus, containing all the features that don’t require data integration through MPS.
Merced PowerCoach - Features & Benefits
- Best Practice Library which contains coaching resources such as exemplary call recordings, tips and tricks, policy documents, and training courses, while the Best Practice Suggestion Engine automatically delivers the most relevant coaching resources to supervisors based on employee attributes and coaching topics
- Coaching Manager, a supervisor-level tool, provides a central location for coaches or managers to holistically view performance trends and coaching activity history, increasing coaching effectiveness and efficiency
- Integrated Action Planner provides a fast and effective way for coaches to create documents and store individual action plans
- Employee Segmentation Analytics allow for more targeted coaching campaigns
- Coaching Packets enable managers to bulk print employee performance information and background materials for personalized coaching delivery and offline use
- Corrective Actions Workflows completes the coaching documentation toolkit with new Letter Template Manager, Form and Workflow, and Reports
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What makes Merced PowerCoach different?
- Promotes Best Practice Coaching
Merced PowerCoach leverages Merced Systems' coaching expertise to deliver the tools and insight to help operations improve coaching effectiveness and efficiency. Merced PowerCoach allows organizations to monitor coaching activity, document development sessions, and deliver personalized goals and performance milestones to front line employees. Merced PowerCoach is rapidly deployed and easily upgradeable to other Merced products, like Merced Performance Suite.
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Merced PowerCoach is available on-demand or for on-premise deployments.
