Merced Intelligence
Merced Intelligence is a suite of innovative analytic applications which enable executives, managers and analysts to uncover data-driven insights and perform root cause analytics across the customer acquisition and retention lifecycle. Merced Intelligence applications are built expressly for sales and service functions, with prebuilt views, data models and metadata to ensure rapid deployment and speed to insight. Users of Merced Intelligence gain a powerful tool to uncover opportunities to reduce costs, identify execution gaps and drive targeted improvement campaigns in selling or customer satisfaction.
Merced Intelligence is available with prebuilt applications for both sales and service environments – For more information, please follow: Sales Intelligence and Service Intelligence.
Merced Intelligence Features and Benefits
- Identify and correct process and alignment gaps with Pre-built Advanced Analytic Applications
- Improve usability, data availability and managerial decision making with Dynamic “Flash” Dashboards
- Identify emerging customer trends across interaction channels with Ad-Hoc Transactional Analytics
- Design and test critical improvement campaigns using Predictive Algorithms
- Improve real-time communications and create one version of the truth with Alerts and Notifications
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What makes Merced Intelligence different?
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Built for sales and service environments
Merced Intelligence offers pre-built analytical functionality for the data sources, data models, metadata, and views found in sales and service organizations. With flexible pre-built data models customers can quickly and easily deploy their applications and optimize ROI.
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Full Spectrum of Analytics Features
Merced Intelligence is the only solution that enables all flavors of reporting/analytics in a single platform. The comprehensive feature set includes dynamic “flash” dashboards and pixel-perfect reports; advanced analytics including segmentation models, canned predictive algorithms and transactional “drill-anywhere” ad-hoc analysis; alerts and notifications through multiple delivery channels including mobile and real-time data access.
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Category Leading Scalability for Transactional Data
Merced Intelligence is designed for massive sets of transactional data found in large enterprises. It is built to meet the needs of the largest and most complex organizations and is flexible and agile enough to react to frequently changing market conditions and business needs. Users can easily query wide sets of data wherever they lay – in individual source systems or a dedicated environment.
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Integrates with Merced’s portfolio of Performance Management applications - Merced’s family of products are designed to work in a closed loop fashion for maximum business impact. This includes Analytics for identification of optimal improvement campaigns, Planning for financial and operational modeling of goals and incentives, and Execution applications, such as Merced Intelligence, to put the plan into action across the organization. The ability to integrate Merced’s products allows an organization using any single product to easily expand as their Performance Management program widens in scope.
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Merced Intelligence is available on-demand or for on-premise deployment and is fully integrated with Merced Performance Suite.
