Merced Performance Suite is an advanced frontline performance management application designed to turn sales operations and service operations into higher performing, data-driven organizations.

By integrating data from disparate sources, providing personalized dashboards to every employee, and, delivering advanced reports and frontline analytics throughout the organization, Merced Performance Suite increases accountability and employee self-correction on critical KPIs. Merced Performance Suite also automates critical managerial activities, including employee coaching, recognition, and performance improvement to allow front-line managers to become more effective and efficient and have more time and better information with which to develop their teams. As a result, customer-facing operations are able to substantially improve productivity, boost revenue and increase customer satisfaction.

What makes Merced Performance Suite different?

• Built for sales and service environments
  Merced Performance Suite delivers unified and accurate views of performance across even the most complex organizations by solving specific operational problems such as accurate reporting on dynamic hierarchies (e.g. employee team reassignments), sub-personalization by attributes beyond employee role (e.g. primary interaction type, tenure, etc.), and integrating employee data across multiple systems.
  
  
• The means to take action
  Merced Performance Suite sends alerts to catch problems when they arise, delivers individual reports to clarify action, and automates key managerial activities, such as coaching and staff development. These actions are critical in fostering frontline staff behavior change, essential to achieving real cost reduction or sales uplift.
  
  
• Proven in the largest, most complex operations
  Merced Performance Suite grows to meet your business needs having been deployed in production to over 40,000 employees in a single implementation and over 500,000 users worldwide.
  
  
• Integrates with Merced’s portfolio of Performance Management applications
  Merced’s family of products are designed to work in a closed loop fashion for maximum business impact. This includes analytics for identification of optimal improvement campaigns, planning for financial and operational modeling of goals and incentives, and Execution applications, such as Merced ICM, to put the plan into action across the organization. The ability to integrate Merced Systems’ products allows an organization using any single product to easily expand as their Performance Management program widens in scope.

Learn More About Merced Performance Suite Add-On Modules:

> Merced Performance Suite Global Edition

> Merced Coaching Plus

> Analyst Workbench

> Incentives Plus

Merced Performance Suite is available on-demand or for on-premise deployment.