Merced Performance SuiteMerced Performance Suite is an advanced, fully integrated performance management application designed from the ground-up to optimize the performance of sales and service operations. By integrating data from disparate sources, delivering advanced reports and analytics throughout the organization, and providing personalized dashboards to every employee, Merced Performance Suite increases accountability while establishing a culture of continuous improvement. With category-leading coaching, recognition, and quality scoring tools, Merced Performance Suite also automates critical managerial activities. | |  | | | |
- Personalized dashboards delivered to every employee, improving performance and increasing individual accountability
- Advanced reporting and analytics to perform rapid root cause analysis and increase supervisor efficiency and effectiveness
- Forms, workflows, and tasks improve employee development through targeted, closed-loop activities
- Automatic alerts notify supervisors and managers of emerging problems to accelerate issue resolution
- Integrated data offers a consolidated view of key performance metrics to create one version of the truth based on all key data sources
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What makes Merced Performance Suite different?
- Built for sales and service environments
Merced Performance Suite offers pre-built analytical functionality for the metrics and organizational hierarchies found in sales and service organizations. By solving specific operational problems such as accurate reporting on dynamic hierarchies (e.g. employee team reassignments) and integrating employee data across multiple systems, Merced Performance Suite delivers unified and accurate views of performance across even the most complex organizations.
- The means to take action
Unique in its integration of closed-loop management best practices, analytics, and dashboards, Merced Performance Suite sends alerts to catch problems when they arise, delivers individual reports to clarify action, and automates key managerial activities, such as coaching and staff development.
- Proven in the largest, most complex operations
Merced Performance Suite is the only Sales and Service Performance Management application proven to support over 40,000 employees in a single implementation. As an open, standards-based J2EE application, Merced Performance Suite is designed to meet the needs of the most complex and demanding operations. With support for all major platforms and relational databases, Merced Performance Suite can meet a customer's current and future needs.
Learn More About Merced Performance Suite Add-On Modules: Merced Performance Suite is available on-demand or for on-premise deployment.
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