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Welcome to the Merced Systems' Resource Library - Scroll down to view all available downloads.

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Case Studies
 
Icon STA Travel Increases Sales Margin and Directional Selling   Icon
Icon Carlson Leisure Travel Uses Performance Management to Improve Revenue
Icon EchoStar Employs Coaching to Improve Customer Interactions and Productivity
Icon British Telecom Boosts Sales Productivity
Icon Cable&Wireless Responds to Changing Business Stategy

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Product Datasheets
 
Icon Merced Performance Suite Icon
Icon Merced Incentive Compensation Management
Icon Merced Intelligence
Icon Coaching Plus
Icon Operations Center
Icon Call Center Express
Icon PowerCoach
Icon Merced Performance Suite - Global Edition

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Industry and Functional solutions

  
   
By Industry
  
Icon Sales Performance Management and Service Performance Management For Communications Providers
Icon Sales Performance Management and Service Performance Management For Financial Institutions
     
By Function
  
Icon Optimizing Field Service Operations with Performance Management
 Icon
Icon Optimizing Field Sales Operations with Performance Management
Icon Optimizing Back Office Operations with Performance Management
Icon Optimizing Partner Sales Operations with Performance Management
Icon Optimizing Retail Sales Operations with Performance Management
Icon Optimizing Contact Center Operations with Performance Management
Icon Contact Center Process Improvement

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By Business Need

  
     
Icon Employee Engagement
 Icon
Icon Service to Sales
Icon First Contact Resolution
Icon Coaching Best Practices Study
Icon Improving Customer Experience
Icon Recognizing your Service Organizations Revenue Potential

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Webcasts

  
Icon Sibson Consulting Webcast: How to effectively launch your 2010 incentive compensation plans Icon
   
Icon Ulysses Learning Webcast: Deploying the right coaching strategy and tools that will transform your business
   
Icon Gartner Podcast: Gain a competitive advantage - Sales Performance Management
   
Icon How Cable&Wireless Uses Incentive Compensation Management to Improve Business Process and Efficiency
   
Icon How Sprint is Gaining a Competitive Advantage with Performance Management
   
Icon How American Express International Coaches Agents Toward Peak Performance
   
Icon Sales Performance Management Webinar Series 1/6
Characteristics of Top Performing Sales Forces
   
Icon Sales Performance Management Webinar Series 2/6
Recognizing Missed Opportunity in your Sales Performance Management Solution
   
Icon Sales Performance Management Webinar Series 3/6
Is Your Current System Delivering Results? Assess Your Readiness for Change
   
Icon Sales Performance Management Webinar Series 4/6
Commission trends in the current economy and planning for the 2010 rebound
   
Icon Sales Performance Management Webinar Series 5/6
Do You Know What Problem You are Fixing?
How to Manage a Successful Performance Management Initiative
   
Icon Sales Performance Management Webinar Series 6/6
Increase Customer Acquisition and ARPU in a Down Economy, a Telecommunications Customer Case Study
   
   

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Resources and Downloads

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