By Industry
Merced Systems’ customer base is composed of leading Global 2000 customers, spanning all major industries with sales and service operations. From enabling Telecommunications companies to improve First Contact Resolution rates and customer loyalty, to helping leading Financial Service companies increase customer acquisition efforts and improve targeted selling, Merced Systems’ deep industry expertise helps leading global organizations meet their customer objectives and become more competitive. Merced Systems is deployed in a variety of industries including High Tech, Consumer Goods, Utilities, Automotive, Loyalty Marketing, and others.
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TelecommunicationsSome of the world’s largest telecommunications companies, including four of the top six wireless providers in both North America and Europe, use Merced Systems’ Sales Performance Management and Service Performance management solutions to strengthen their sales operations and customer care offerings... |
Financial ServicesIndustry-leading commercial banks, credit card issuers, and investment management firms have implemented Merced Systems’ Sales Performance Management and Service Performance Management solutions to improve sales, build customer loyalty, and increase wallet share... |
HealthcareWith rising costs and increasing risk of customer defection, leading providers and carriers in the healthcare and health insurance industries are turning to Merced Systems’ Sales Performance Management and Service Performance Management solutions to manage costs and promote patient and plan member loyalty... |
InsuranceWith rising channel costs and increasing risk of policy holder and plan member defection, leading insurers are turning to Merced Systems Sales Performance Management and Service Performance Management solutions to manage costs and promote customer loyalty... |
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Travel ServicesLeading travel services organizations use Merced Systems’ Sales Performance Management and Service Performance Management applications to standardize operational processes and optimize sales. Travel service operations must have access to timely performance data in order to remain agile when selling product bundles with varying profit margins and time bound travel offers... |
RetailLeading retail organizations use Merced Systems Sales Performance Management and Service Performance Management applications to stay ahead of the market and satisfy their customers, drive more sales and retain their top performers. Retail operations are extremely dynamic and must have access to timely performance data in order to remain agile in the face of seasonality, high employee turn-over and varying profit margins... |
Other IndustriesIn any industry, Sales Performance Management and Service Performance Management can play a key role in managing operational performance by delivering a unique blend of processes and software. Merced Systems offers market-leading Sales Performance Management and Service Performance Management applications, delivering domain-specific capabilities to drive the highest business impact... |
