Industry-leading commercial banks, credit card issuers, and investment management firms have implemented Merced Systems’ Sales Performance Management and Service Performance Management solutions to improve sales, build customer loyalty, and increase wallet share. These operations put a premium on customer experience in managing both sales and service interactions. They also have rigorous standards for accuracy, security and enterprise scalability. By implementing Sales Performance Management and Service Performance Management in their operations, Financial Services organizations have:

• Grown wallet share by improving sales performance across all interaction channels, including branch, broker, direct mail, telephone, and Internet for a truly integrated multi channel experience.
• Automated incentives and rewards in a fully auditable system to ensure compliance with regulatory requirements such as Sarbanes Oxley, Basel II and changing International Accounting Standards.
• Built customer loyalty and grown deposits or managed assets by optimizing Key Performance Indicators through operational improvement campaigns.
• Increased first-time-right metrics such as response time, transaction quality and customer satisfaction while avoiding unnecessary errors and rework.
• Leveraged analytics to link performance information and transactional activity show the impact of improvement campaigns and uncover the cause and effect of emerging trends.
• Ensured data security to the highest standard with data segmentation, access level control and advanced authorization rules.