Telecommunications
Featured Customers:
Some of the world’s largest telecommunications companies, including four of the top six wireless providers in both North America and Europe, use Merced Systems’ Sales Performance Management and Service Performance Management solutions to strengthen their sales operations and customer care offerings. These organizations operate in fiercely competitive markets in which business agility is critical. Large sales and service organizations must not only have insight into market trends, but must also have the ability to react quickly based on that information. Additionally, with the looming risk of customer churn, these organizations must be able to marry customer experience activities with up-selling and cross-selling routines. Sales Performance Management and Service Performance Management help Telecommunications companies maximize sales and customer loyalty and lifetime value:
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A division of a major European telecommunications and broadband internet provider was formed to provide small and medium sized businesses with everything from traditional telephone services and mobile technology to Internet access and web-based services. The division Business serves over 1.2 million companies ranging from one to 500 employees.
Bonus payments are an integral part of any business’ sales team. For a company the size of this major telco however, creating bonus plans in house for a range of 40,000 products and 2000 employees can be daunting. The company turned to Merced Systems, the leader in Sales Performance Management and Service Performance Management, and provider of the market-leading Incentive Compensation Management (ICM) application to create a bonus environment conducive to boosting sales productivity and staff morale.
Prior to implementing Merced Incentive Compensation Management, the division was looking to cut operating costs without compromising its business strategy. So, it decided it needed a front-end application that could both efficiently manage bonus payments and enable improved productivity. Looking for improved bonus modeling capabilities as well as comprehensive sales reporting capabilities, The division chose Merced Incentive Compensation Management from Merced Systems because it addressed these requirements, promised a quick ROI, and could be rapidly deployed.
| Merced Incentive Compensation Management offered the client the opportunity to solve its maintenance issues, including the annual cost overhead associated with the old sales bonus engine, decreasing overpayments and bonus inaccuracies, and freeing up valuable bonus administration team time. Easily integrating with the client’s legacy software and Siebel CRM application, Merced Incentive Compensation Management provided the client with a scalable solution capable of flexing to meet changes in plans and increases in the number of employees and business volume.. Through compensation calculation and multi-plan creation automation, Merced Incentive Compensation Management tracks individual, team, and department sales performance and forecasted compensation costs, and enables staff to access or automatically receive compensation statements.
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